Shipping policy

Here's exactly how shipping works at Relipaws. No fine print.

Where we ship

We currently ship to addresses in the United States only.

How long it takes

Most orders arrive in 7 to 10 days from the day you order. That includes the time we need to pack your order and hand it to the carrier. Orders ship from our overseas warehouse.

This is an estimate, not a guarantee. Carriers have bad weeks, and so does the weather. If your order is running late, we'll tell you (see "Late or missing packages" below).

Shipping cost

Shipping is free on every order. You'll see the total in your cart before you enter any payment details. No surprise fees at the last step.

Customs and import fees

Prices on our site are what you pay. Duties are handled on our side. If a carrier ever asks you to pay a customs or import fee on delivery, don't pay it. Email support@relipaws.com with a photo of the notice and we'll sort it out or refund you.

Tracking

As soon as your order ships, you'll get an email with a tracking number and a link.

  • Tracking can take 24 to 48 hours to show its first update after you get the email.
  • International shipments sometimes show no movement for a few days while the package changes carriers. That's normal.
  • Didn't get the email? Check spam, then write to us with your order number and we'll resend it.

Late or missing packages

  1. Tracking says "delivered" but you don't have it. Check around your door, mailbox, and with neighbors or your building's front desk, then give it 2 more business days. Still nothing? Email us.
  2. Tracking hasn't moved in 7 business days, or the estimated delivery date passed 5 business days ago. Email us. You don't need to chase the carrier yourself; we'll do that.
  3. What we do. We check with the carrier and get back to you within 24 hours. If the package is lost, you choose: we send a replacement at no cost, or we refund you in full.

If we know about a delay before you do, we'll email you first and give you the same two options.

Wrong address

If you spot a mistake in your shipping address, email support@relipaws.com right away with your order number. We can fix it any time before the order ships. Once it's with the carrier, we can't redirect it, but if it comes back to us we'll reship or refund it.

Questions

Email support@relipaws.com. A real person answers within 24 hours.