How long does shipping take?
Most orders arrive in 7 to 10 days from the day you order. Shipping is free on every order, and you get a tracking link by email as soon as your order ships.
Where do you ship?
Right now we ship to addresses in the United States only.
How do I pick a size?
Use the size guide on the product page: it goes by your dog's weight and chest measurement. Between two sizes? Go up.
What if the size is wrong?
Email support@relipaws.com within 30 days of delivery with your dog's weight, chest measurement, and a photo of the robe on your dog. We send the right size free, and you don't need to send the first one back. One free size swap per robe.
Can I return it?
Yes. You have 30 days from delivery to return an unused item for a refund. Return shipping for change-of-mind returns is on you. If something arrives damaged, wrong, or doesn't arrive at all, we replace it or refund you in full, your choice.
Does the robe replace a towel?
No. Towel off the drips first, then put the robe on. The robe covers her back and belly. Paws and face still get a quick towel.
How do I wash it?
Care instructions are on the product page and on the label.
How do I track my order?
Use the link in your shipping email. Tracking can take 24 to 48 hours to show its first update. If it hasn't moved in 7 business days, email us and we'll chase the carrier for you.
Can I change or cancel my order?
Email us as soon as you can. If the order hasn't shipped, we can change or cancel it. Once it's with the carrier we can't stop it, but you can return it when it arrives.
How do I reach you?
Email support@relipaws.com. A real person answers within 24 hours.