Refund policy

Short version: if something's wrong with your order, we fix it. If you just don't love it, you can send it back. We don't argue.

Wrong size? We swap it free

If the robe doesn't fit, message us through our contact form within 30 days of delivery with your order number, your dog's weight and chest measurement, and a photo of the robe on your dog. We send the right size at no cost. You don't need to send the first one back. One free size swap per robe.

Changed your mind

You have 30 days from the day your order is delivered to return it for a refund. To be returned, the item should be unused and in its original packaging.

Message us through our contact form with your order number and tell us you'd like to return it.
We reply within 24 hours with the return address and instructions. Please don't send anything back before you hear from us; returns sent to the address on the original package may not reach us.
Return shipping for change-of-mind returns is paid by you.
When your return arrives, we refund the item price to your original payment method.

Arrived damaged, defective, or not what you ordered

That's on us. Message us through our contact form within 30 days of delivery with your order number and a photo or short video of the problem. You choose: a replacement shipped at no cost to you, or a full refund. You don't need to send the damaged or wrong item back.

Order never arrived

If your package is lost or badly delayed (see our Shipping Policy for when to contact us), you choose: a free replacement or a full refund. You don't have to file a claim with the carrier. That's our job.

Canceling an order

Email us as soon as you can. If your order hasn't shipped yet, we cancel it and refund you in full. If it has already shipped, we can't stop it, but you can return it under "Changed your mind" once it arrives.

When you'll get your money

Once we approve a refund, we issue it within 2 business days, to the payment method you used at checkout. After that, your bank or card company needs some time to post it to your account, which can take several more business days. If it's been more than 10 business days since we confirmed your refund and you don't see it, email us and we'll send you the transaction reference to give your bank.